An Episode of The Supermanagers Podcast from with Liam Martin

Supermanagers - Running Remote Teams: Applying the Hierarchy of Communication to Even the Remote Playing Field (with Liam Martin, Co-Founder of Time Doctor and Running Remote) Distance bias can play a huge role in hybrid offices. So, what is the cheat code to hybrid? All management should be fully remote. Liam Martin is the Co-Founder of Time Doctor an…
Applying the Hierarchy of Communication to Even the Remote Playing Field.
Liam Martin: The future is remote; hybrid won't work as we think it will.

What are the problems in hybrid working mode?

  • Hard to maintain fairness between the office and remote.
  • Non-documented conversions.
  • Distance Bias
Distance Bias: It’s when we prefer people or things closer in space or time than what’s farther away. Like many other cognitive biases, distance bias enables us to make decisions faster, but at the expense of getting the full picture.

How to Async?

Focus on Communication, Process, and Metrics.

How (Example Todos)?

  • Create centralized documentation.
  • Document everything not unique (Tip: anything you do more than three times.)
  • Take advantage of GitLab documentation.
  • Optimize people's time to do deep work and innovate.
  • Create a culture where information sharing between everyone are the same.
  • Write down how to do my job (non-unique tasks) to avoid being the blocker.
  • Have a red alerts channel for anything requiring immediate team attention.
  • Use Slack when there is no immediate answer required.
  • Remove Slack notifications.
  • No multi-tasking when doing calls, everyone needs to give 100% focus and engagement.
  • Give meeting agenda in advance.
  • Invest in Process Documentation Tools.

What are the benefits of hiring remotely?

  • Diversity and Inclusion.
  • Opening new markets and finding new talents.
  • Introvert people appreciate that.

What is the hierarchy of communication (From sync to async)?

  1. In-person
  2. Video calls (Zoom, Google Hangout, Skype)
  3. Audio calls
  4. Messages (Video, Audio, Text)
  5. Emails

Recommend Books

Get the running remote book for more information 
Running Remote - Liam Martin + Rob Rawson
With the unprecedented rise in remote work due to the pandemic, many businesses have struggled with how to effectively transition to a distributed format. Meanwhile, companies who had always been remote-first had a unique advantage: a highly scalable set of work processes, a unique communication sty…

Other recommended books by Liam are:

Deep Work
“One of the most valuable skills in our economy is becoming increasingly rare. If you master this skill, you’ll achieve extraordinary results. Deep work is the ability to focus without distraction on a cognitively demanding task. It’s a skill that allows you to quickly master complicated information…
The E-Myth Revisited
An instant classic, this revised and updated edition of the phenomenal bestseller dispels the myths about starting your own business. Small business consultant and author Michael E. Gerber, with sharp insight gained from years of experience, points out how common assumptions, expectations, and even…

Running Remote Teams