An Episode of the The Supermanagers Podcast from Fellow.app with David Sakamoto
How to Build and Scale High-Performing Teams with David Sakamoto (VP Customer Success at Gitlab)
David Sakamoto shares a framework to build and scale high-performing teams and best practices to onboard new team members at rapidly growing companies.
Use metrics to be successful as individuals, team, and company
Iteration iteration iteration
What are the team scaling dimensions?
- People: provide the environment that supports the team success and help its individual in their development
- Process: have the right processes and operations and metrics to ensure that your team can be successful individually as a team
- System: they are there to support both people and processes, not the other way
How to build scale strategies?
- Define a strategy
- Break it down into execution priorities
- Help the team to execute that
- Assessment yourself
- Review
- Repeat
What is VSEM (Vision, Strategy, Execution, Metric)?
It's four words to organize what to do easily, when [looking] to achieve the desired outcome.
- Vision: The first step is to identify where you want to end up. This is the long-term goal that everyone needs to understand clearly.
- Strategy: The second step is to define how you will achieve the above goal or goals. This can be the name of the strategy you are deploying and an outline of where resources will be used.
- Execution: The third step is to state how you will deploy your strategy. Identify and describe critical initiatives, programs, and actions to take that will support your strategy.
- Metrics: The fourth step is to acknowledge results and details into who is accountable for executing each step of the outlined plan. Measuring the outcome will keep you and your team on track.
What is OKRs (Objectives and Key Results) stand for?
A popular goal management framework helps companies implement and execute strategies. The framework's benefits include a better focus on results that matter, increased transparency, and better (strategic) alignment.
General Tips:
- You must balance between strategy and tactics
- Always come to the week clean... One step ahead by planning on Sunday evening or Monday morning.
- Retune your meetings by the group to make them easier to manage.
- People process things differently; you must reach out to everyone with your communication.
Before Onboarding new member, make sure to have the right plan, the learning and development plan, and Processes that support those plans.
Don't speak your opinion first; wait to hear from the rest first.
Ask yourself every Monday Morning, What do I need to accomplish this week?
If you think you have the best and most brilliant ideas... You're mistaken, and that's why you have a team.
Remote meetings Tips:
- Set expectations before every meeting
- Ask everyone
- If someone didn't participate... Ask them after, "how can we change the meeting for you to join the discussion?"
- All meetings with agenda.
Passion is always a hiring key.
Don't expect perfection. You will make mistakes, and your team aware of that. Learn from them and be transparent, and keep checking your ego from time to time
Books to Read:
The Hard Thing About Hard Things by Ben Horowitz.
The Hard Thing About Hard Things
Ben Horowitz, cofounder of Andreessen Horowitz and one of Silicon Valley’s most respected and experienced entrepreneurs, offers essential advice on building and running a startup—practical wisdom for managing the toughest problems business school doesn’t cover, based on his popular ben’s blog.While…
Never split a difference by Chris boss
Never Split the Difference
THE HUGE INTERNATIONAL BESTSELLERA former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation. ‘Riveting’ Adam Grant’Stupendous’ The Week’Brilliant’ Guardian____________________________After a stint policing the rough streets of Kansas City, Missour…